By Sumit Manwal, Founder, Hospitality Vacancy
Every housekeeping task, from making a bed to polishing brass, serves a few clear aims. When staff understand those aims, quality improves naturally.
Here are the aims, objectives and responsibilities of the housekeeping department.
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- To achieve the maximum possible efficiency in ensuring the care and comfort of the guests.
a) Establish a welcoming atmosphere and ensure courteous, reliable service from all the staff of the department.
b) Ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible.
c) Provide linen in rooms, food service areas etc and maintain an inventory for the same.
- To provide uniforms for all the staff and maintain adequate inventory for the same.
a) Cater to the laundry requirement, staff uniforms and guest clothing.
b) Deal with the lost and found articles. This ensures the smooth running of the department.
- To resist in the maintenance of the building while contributing to a safe and healthy environment.
- To provide and maintain the floral decorations and landscaped areas of the hotel.
- To select the right contractor and ensure that the quality of work is maintained.
- To coordinate the renovation of the property as and when required in consultation with the management and the interior designer.
- To coordinate with the purchase department of the guest supplies, cleaning agents, equipments, linen, carpets and other items used in the hotel.
- To ensure training control and supervision of all staff attached to the department.
- To establish a good working relationship with other departments.
- To ensure that safety and security regulations are made known to all the staff of the department.
- To keep the G.M and administrator informed of all matters requiring special attention.
FAQ
What is the main aim of housekeeping?
To keep the hotel clean, safe, comfortable and attractive for guests and staff.
How does housekeeping support hotel revenue?
Rooms can only be sold once housekeeping has cleaned and inspected them, so its speed and quality affect room sales.
Your next step
- Students and hotel professionals: Create your free candidate profile on Hospitality Vacancy and browse the latest hotel jobs.
- Planning your next career move in hospitality? Register free at https://www.hospitalityvacancy.com/register/candidate and browse the latest hotel jobs.
- Hotels hiring: Register as an employer on Hospitality Vacancy.
Related reading on this blog
- Areas of Responsibility of the Housekeeping Department
- Role of Housekeeping in the Hospitality Industry
About the Author
Sumit Manwal is the founder of Hospitality Vacancy (since 2017) and has 20+ years of experience in hospitality. He received the "Excellence in Hospitality Sector of Uttarakhand" award, presented by Shri Dhan Singh Rawat ji (January 2023), and the Dainik Jagran inext Uttarakhand Ratan Samman for Excellence in Hospitality & Education, presented by Shri Bhagat Singh Koshyari ji (2023). He helps hotels build reliable teams and professionals grow their careers.
📧 Contact: manwal@hospitalityvacancy.com | 🔗 LinkedIn
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