Areas of Responsibility
of Housekeeping Department.:
· Guest rooms / Floors: Room attendants and floor supervisors are
responsible for the cleanliness maintenance and security of guest rooms and
surrounding areas.
· Public Areas:
a)
Front of the house areas. (E.g. swimming pools, parking area, club, food
service area etc)
b) Back of the
house areas. (E.g. Staff canteen, service elevator, locker rooms, administrative
canteen, laundry, linen rooms, basement, and store except kitchen which is
cleaned by the kitchen stewards)
c)
Linen and Uniform rooms:
The housekeeping
department is responsible for its functioning for the repairs and renewal of
linen and for maintenance of proper inventory and stock records of all linen
items. Linen includes room linen, food service linen, soft furnishings,
uniforms, bed and bath linen.
d) Laundry: OPL (On Premises Laundry):
If the laundry
is on premises then the guest laundry from the rooms is directly collected and
delivered by the laundry ballet. However all hotel linen is first collected in
the linen room and then sent to the laundry for washing. OPL (off premises
laundry) is the laundry of both the guest and linen which is done by the
external laundry. All the linen including the guest laundry is collected in the
linen room from it is sent to the external laundry for washing. The washed
linen including the guest laundry is collected at the linen from where it is
sent to the guest rooms and other service points.
e) Resident Guests: They are given
their service by room attendance and they are not charged for it. Some hotels
have a shoe shine machine in the corridor.
f) Florist: It could either be given out for
contract or be a part of the responsibility of the housekeeping department. An
employee of the housekeeping department would be required to do the flower
arrangements in the lobby, guestrooms, restrooms, restaurants. Any banquet
requirements like a backdrop for a wedding are done on contract.
g) Extra Room Complimentary & Supplies: Iron, first-aid,
hot water bags, ice bags, thermometer, hair dryer etc are given out for guest
use at no extra cost. However a request for extra beds should be routed through
the Front office since the guest would be charged extra for it.
SUMIT MANWAL