INTRODUCTION
Hard surfaces are found in various forms, in different areas, in all hospitality establishments. To keep the hotel property looking as fresh as it did the day it first opened, housekeeping employees involved in the care and maintenance of these hard surfaces must known the composition of these surfaces, the specific type or variant, and the optimal cleaning and maintenance procedures. Adequate training should be imparted to the staff on the care and maintenance of the surfaces, because once spoilt, these surfaces usually cannot be revived to achieve there original appeal or function. The types of hard surfaces commonly used in hotels include metals, glass, plastics, ceramics, wood, stone, etc. In addition to these housekeeping staff are also responsible for the care and cleaning of surfaces such as leather, rubber, etc.