By Sumit Manwal, Founder, Hospitality Vacancy
Front office procedures follow the guest cycle from booking to departure.
Here is an overview.
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The Guest Cycle
Pre-arrival
Arrival
Occupancy
Departure
Room Status Terms
Occupied
Complimentary
Stay over
On-change
Do not disturb
Sleep-out
Skipper
Sleeper
Vacant and ready
Out-of-order
Lock-out
DNCO (didn’t check out)
Due out
Check-out
Late check-out
Single
Double
Triple
Quad
Queen
King
Twin
Double-double
Studio
Mini-suite or junior suite
Suite
Connecting rooms
Adjoining rooms
Adjacent rooms
Lanai
CabanaDuplex
Murfy
Pent-House
Types of Telephone Calls
Local
Direct-dial long-distance
Calling card
Credit card
Collect
Third-party
Person-to-person
Billed-to-room
International
Toll-free
Premium-price
Voice over Internet protocol (VoIP)
Telecommunications Equipment
PBX system
Call accounting system
Guest room phones
Pay phones
Pagers/cell phones
Automatic call dispensing system
Telephone/room status systems
Internet access
Call detection equipment
Property Management Systems Software Packages
Reservations management
Rooms management
Guest account management
General management
Back office interfaces
System interfaces
Sales automation systems
Front Office Software Packages
Reservations management
Rooms management
Guest account management
General management
Reservations Management Software
Availability/forecasting
Reservation records
Reservation confirmations
Room pricing
Revenue management
Rooms Management Software
Room status
Registration
Room assignments
Room rate information
Guest Account Management Software
Folio management
Credit monitoring
Transaction tracking
General Management Software
Revenue analysis
Operating statistics
Financial analysis
Guest history
Back Office Interfaces
General ledger accounting software
Accounts receivable
Accounts payable
Human resources software
Payroll accounting
Personnel recordkeeping
Labor scheduling
Back Office Interfaces
Financial reporting software
Chart of accounts
Balance sheetsIncome statements
Transaction analysis
Inventory control software
Stock levels
Purchase order system
Stock rotation scheduling
Non-Guest-Operated Interfaces
Point-of-sale system
Call accounting system
Electronic locking system
Energy management system
Guest-Operated Interfaces
In-room folio review and check-out
In-room entertainment system
In-room vending machines
In-room fax machine
Centralized printer/server
High-speed Internet access
MANWAL Room Types
FAQ
What are the stages of the guest cycle?
Pre-arrival, arrival, occupancy and departure.
Your next step
- Students and hotel professionals: Create your free candidate profile on Hospitality Vacancy and browse the latest hotel jobs.
- Want personal guidance? Book a Hotel Career Guidance Call (30 min) and we will plan your next step together.
- Hotels hiring: Register as an employer on Hospitality Vacancy.
About the Author
Sumit Manwal is the founder of Hospitality Vacancy (since 2017) and has 20+ years of experience in hospitality. He received the "Excellence in Hospitality Sector of Uttarakhand" award, presented by Shri Dhan Singh Rawat ji (January 2023), and the Dainik Jagran inext Uttarakhand Ratan Samman for Excellence in Hospitality & Education, presented by Shri Bhagat Singh Koshyari ji (2023). He helps hotels build reliable teams and professionals grow their careers.
📧 Contact: manwal@hospitalityvacancy.com | 🔗 LinkedIn
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