AREAS OF RESPONSIBILTY OF HOUSEKEEPING DEPARTMENT:
Guestrooms / Floors:
Room attendants and floor supervisors are responsible for the cleanliness maintenance and security of guestrooms and surrounding areas.
Public Areas:
a) Front of the house areas.
(E.g. swimming pools, parking area, club, food service area etc)
b) Back of the house areas.
(E.g. Staff canteen, service elevator, locker rooms, administrative canteen, laundry, linen rooms, basement, store except kitchen which is cleaned by the kitchen stewards)
c) Linen and Uniform rooms:
The housekeeping department is responsible for its functioning for the repairs and renewal of linen and for maintenance of proper inventory and stock records of all linen items. Linen includes room linen, food service linen, soft furnishings, uniforms, bed and bath linen.
d) Laundry: OPL (On Premises Laundry):
If the laundry is on premises then the guest laundry from the rooms is directly collected and delivered by the laundry ballet. However all hotel linen is first collected in the linen room and then sent to the laundry for washing. OPL (off premises laundry) is the laundry of both the guest and linen which is done by the external laundry. All the linen including the guest laundry is collected in the linen room from it is sent to the external laundry for washing. The washed linen including the guest laundry is collected at the linen from where it is sent to the guest rooms and other service points.
e) Resident Guests:
They are given their service by room attendance and they are not charged for it. Some hotels have a shoeshine machine in the corridor.
f) Florist:
It could either be given out for contract or be a part of the responsibility of the housekeeping department. An employee of the housekeeping department would be required to do the flower arrangements in the lobby, guestrooms, restrooms, restaurants. Any banquet requirements like a backdrop for a wedding are done on contract.
g) Extra Room, Complimentries & Supplies:
Iron, first-aid, hot water bags, ice bags, thermometer, hair dryer etc are given out for guest use at no extra cost. However a request for extra beds should be routed through the Front office since the guest would be charged extra for it.
MANWAL